Terms and Conditions

Terms & Conditions and Delivery Information

Prices
All prices are quoted in UK pounds Sterling.

Minimum Order Value
There is a minimum order value of £4.00.

Delivery
Products ordered before 12pm Monday-Friday will be dispatched the same day. Orders placed after 12pm may not be processed until the next working day. Please see Delivery Information for further details about delivery of your Queen products.

Cancellations
Please let us know by phone (++44 (0) 1825 768 845) as soon as possible after you have placed your order if you wish to change or cancel your order. Our lines are open between 9am-5pm Monday to Friday. At all other times, please leave a message or email us at info@queen-cosmetics.com. If the items have already been dispatched, please see our Returns and Refunds policy below.

Returns and Refunds
If you are not fully satisfied with your Queen products, we are pleased to exchange them or offer a full refund. Please return the products to us within 28 days of receipt of your products using our FREEPOST address (below). Please telephone us on (++44 (0) 1825 768 845) or email us to let us know you would like a refund/exchange so we can refund you or replace your goods promptly. Our lines are open between 9am-5pm Monday-Friday. At all other times, please leave a message or email us at info@queen-cosmetics.com.

Freepost address:
FREEPOST RTLR-CAGR-XUSB
Queen Cosmetics Ltd

Hillsdown Farm
Twyford Lane
Birch Grove
East Sussex
RH17 7DH

Customers outside the UK
There are no export restrictions.



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